Delete your family's account
What deleting removes, what to do about subscriptions first, and how to do it.
Deleting your family's account happens straight away and can't be undone. Only the family owner can do it.
What will be deleted
- All your children and their progress
- Every phone, tablet and browser connected to your family
- Your sign-in methods and your website sign-ins
- Your consent record and account activity
Cancel your subscription first
Deleting does not cancel an App Store or Google Play subscription. It keeps billing until you cancel it in the store. Read Cancel in the App Store or Cancel on Google Play.
How to delete on the website
- Sign in and open Privacy.
- Choose Delete the family account.
- We offer you a copy of your data first. Choose Download my data first, or Continue without downloading.
- Tick the box about your subscription.
- Type DELETE to confirm, then choose Delete everything.
We may ask you to confirm it's you first, with Apple, Google or a link we email you. If you signed in with Apple, we always ask for Apple.
If you also use Jupo World as a teacher or an ambassador, it can't be done on the website yet. Write to privacy@little-grandmasters.com and we'll help.
If you signed in with Apple
When you delete the family here, you confirm it's you with Apple, and we remove Jupo World from your Sign in with Apple account for you. If that does not work, the page tells you. Then you can remove it yourself: open Settings on your iPhone, tap your name, then Sign-In & Security, then Sign in with Apple, and choose Jupo World.
Without signing in
You can also ask us by email at privacy@little-grandmasters.com. We check that the request comes from the family's owner before we delete anything.
Did this help?
Still need help?
Write to us and we will help. Tell us your support code or Player ID if you have one.
Or write to us at hello@jupo.world