Contact us
How to reach the Jupo World team, and what to put in your message so we can help quickly.
We are happy to help. Write to us by email.
Where to write
- Families and general questions: hello@jupo.world
- Privacy, your data and deleting your account: privacy@little-grandmasters.com
- Schools and nurseries: schools@jupo.world
- Partners: partners@jupo.world
You can also ask for help on Facebook or Instagram. For anything about your account, please use email, so your details stay private.
What to put in your message
- Your support code from the Account page, or the Player ID from the app's parent area, if you have one. Read Your support code.
- The device your child plays on, such as an iPad or an Android phone.
- What you see, in your own words. A screenshot helps.
Please don't include your child's full name, and never send us a Connect code.
Before you write
Many answers are already here. Try Find my account or Troubleshooting.
Did this help?
Still need help?
Write to us and we will help. Tell us your support code or Player ID if you have one.
Or write to us at hello@jupo.world