Refunds and cancellation

This page sums up how to cancel and how refunds work. The full rules are in our Subscription Terms and, for codes and gifts, our Code Terms.

Cancel a subscription

You can cancel at any time. The subscription keeps working until the end of the period you paid for, then it stops. Deleting your Jupo World account does not cancel a subscription.

• Bought in the App Store (iPhone or iPad): open Settings, tap your name, then Subscriptions, or go to apps.apple.com/account/subscriptions.
• Bought in Google Play (Android): open Google Play, tap your profile, then Payments and subscriptions, or go to play.google.com/store/account/subscriptions.
• Bought on jupo.world: sign in and open your billing page, or use the cancellation link in every receipt. You will not need to talk to anyone or answer questions to cancel.

Refunds for App Store and Google Play purchases

Apple and Google take these payments, so they decide refunds under their own rules. We cannot refund a store purchase ourselves.

• Apple: ask at reportaproblem.apple.com.
• Google Play: open your order history and choose the purchase.

Refunds for jupo.world purchases

Little Grandmasters Limited sells subscriptions on jupo.world.

• If you live in the UK or the European Union, section 6 of our Subscription Terms explains your right to withdraw and how it works for a subscription that starts as soon as you pay.
• Any other request: write to hello@jupo.world from the email address of your family account. We look at every request fairly.

[PLACEHOLDER: PH-11 refund process for jupo.world purchases, the same text as section 6 of the Subscription Terms]

Gifts and codes

A gift that has not been redeemed can be refunded in full to the person who bought it. For a gift that has already been redeemed, see section 6 of our Code Terms.

Contact

Billing questions: hello@jupo.world. We aim to reply within 1 business day.