Code Terms

These terms cover codes for Jupo World: festival cards, partner and ambassador codes, promotional codes and, later, gift and school seat codes. They add to our Terms of Service and Subscription Terms.

1. Codes are for grown-ups

Codes are given to and used by adults. We never show a code, price or offer to a child, and we ask everyone who shares our codes not to give them to children or put them where children will see them.

2. What a code can give you

Each code carries one offer. The offer is shown to you, in plain words, before you use the code. An offer can be:

• a discount on a subscription, for one or more billing periods;
• a longer free trial that turns into a paid subscription unless you cancel;
• a specific plan, for example only the annual plan;
• a free period with no payment and no renewal (only on jupo.world, see section 4).

There is no cash value in any code, and codes cannot be exchanged for money.

3. Where to use a code

You never type a code into the Jupo World app. Depending on the offer and your device:

• On jupo.world, signed in to your family account, at the redeem page. This is where every offer works, and it unlocks Jupo World on all your family's devices.
• On iPhone and iPad, some codes are Apple offer codes. You redeem them in the App Store, and Apple's terms apply.
• On Android, Google Play codes can only give a free trial. Discounts for Android families will be used on jupo.world, once buying there opens, and will unlock the Android app through your family account.

Redeeming on jupo.world opens country by country. It is not available to people who live in Turkey.

4. The offers we plan to start with

None of these offers is available yet. We plan to start with three kinds of offer. The exact terms of each campaign (length of trial, size of discount, end date) will be shown with the code.

• Festival free trial: a free trial for families we meet at festivals and events.
• Partner first-year discount: a discount on the first year of the annual plan, through our ambassadors and partners.
• Promo first month: a discount or a free trial on the first month, through our newsletter and social media.

[PLACEHOLDER: PH-08 starter package prices and trial lengths (Q30)]

Free periods (access with no payment details and no renewal) are given only on jupo.world, only in campaigns we approve one by one, and only up to a set number of uses.

5. Rules for every code

• One use of each offer per family, unless the code says otherwise. Apple and Google apply their own limits to their codes.
• Some offers are only for families who have not subscribed before. We tell you before you redeem.
• A code may have an end date or a limited number of uses. After that it stops working.
• If you already have an active subscription in the App Store or Google Play, time from a free-period code waits until that subscription ends, then starts.
• Codes are personal to the people they were given to. Do not sell them or post them on coupon or cashback sites. We may switch off a code that has been shared publicly; we will honour offers already redeemed unless they were obtained by fraud.
• If a code does not work, write to us with the last four characters and we will help.

6. Gift codes (not on sale yet)

When gift codes go on sale, these rules will apply:

• A gift code can be redeemed for 24 months from the date it was bought. The gift time starts when the code is redeemed.
• If the family already has an active subscription in the App Store or Google Play, the gift time is saved and starts when that subscription ends.
• A gift that has not been redeemed can be refunded in full to the person who bought it. If a gift has already been redeemed, we can still refund the buyer through our support team, and the family keeps the time unless the purchase was fraudulent.

7. School seat codes

Codes a school or club gives to families for a seat follow the agreement between the school and us, and the dates shown with the code. They are not available yet.

8. Guardians

When guardians become available, a guardian will be able to redeem codes that do not lead to a payment, such as free periods, festival trials and seat codes. Codes that lead to a payment can only be redeemed by the family owner.

9. Contact

Questions about a code: hello@jupo.world.