I signed in but see no children

Nothing is lost. Your child's progress is still on the sign-in that the app used. You are most likely signed in a different way on the website.

"Find your family"

You see this page when there is no family on the sign-in you just used. Try one of these:

• Sign in a different way. On an iPhone or iPad the app usually used Apple. On Android it usually used Google. Sign out, then sign in the other way.
• Use a code from the app. On your child's device, open the parent area, tap Account, then Show a Connect code. Type the code on the Connect page.
• No Connect code in your app? Update the app first. Read My app has no Connect code.

"We couldn't find any children on this account"

Your account has a family, but no children in it. This happens when the family was started on the website, or the children were set up on another sign-in. You can:

• connect the phone or tablet your child plays on with a Connect code;
• or get the app and set up your child there, if you are new to Jupo World.

Still empty?

Write to us with your support code from the Account page. We will look for your family with you.