My app has no Connect code

The Account page with Show a Connect code comes with a newer version of the app. If you don't see it, here is what to do.

You signed in with Apple or Google in the app

You don't need a code. Sign in on the website the same way, and your family is there.

You can update the app

1. Update Jupo World from the App Store or Google Play.
2. Open the app, go to the parent area and tap Account.
3. Tap Show a Connect code and follow Connect the app with a Connect code.

If the Account page says "Soon you can connect this family on a computer", connecting is not ready yet. The app tells you when it is. Your family keeps playing as usual meanwhile.

You can't update the app

This happens on older tablets or devices someone else manages.

1. Open the parent area in the app.
2. Find your Player ID and copy it or write it down.
3. Write to us with the Player ID and the kind of device.

We will help you reach your family on the website. Nothing changes on the device, and your child keeps playing.